Terms of Service

By using this website and purchasing products from Studio Neutral, you agree to the following terms and conditions.

Orders and payment

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion.

Prices are listed in Euros (EUR) and include VAT where applicable. Payment is processed securely through our payment provider.

Product information

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions or other content is error-free.

Our products are cosmetic products intended for external use only. They are not intended to diagnose, treat, cure, or prevent any disease.

Delivery

Delivery times are estimates and not guaranteed. Studio Neutral is not liable for delays caused by shipping carriers or customs.

Returns and refunds

Returns are accepted within 30 days of delivery for unopened products in their original condition. Refunds are processed within 5-7 business days of receiving returned items.

Limitation of liability

Studio Neutral is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Governing law

These terms are governed by the laws of Ireland. Any disputes will be resolved in the courts of Ireland.

Changes to terms

We reserve the right to update these terms at any time. Continued use of our website constitutes acceptance of updated terms.

Contact

For questions about these terms, contact us at ann@menoann.com

Effective date: February 2026