Privacy Policy
Studio Neutral
Last updated: February 2026
Studio Neutral is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit www.studioneutralskincare.com or purchase from us.
Studio Neutral operates in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and applicable Irish data protection law.
1. Who We Are
Studio Neutral
Republic of Ireland
Email: hello@studioneutralskincare.com
Studio Neutral is the data controller responsible for your personal data.
2. What Information We Collect
When you visit or make a purchase, we may collect:
Personal Identification Information
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Name
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Billing and shipping address
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Email address
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Telephone number
Order Information
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Products purchased
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Order history
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Transaction details
Payment Information
Payments are processed securely via third-party payment providers (e.g., Shopify Payments, Stripe, PayPal). We do not store full card details.
Technical & Usage Data
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IP address
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Browser type
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Device information
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Pages viewed
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Time spent on site
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Referral source
This data may be collected via cookies and analytics tools.
3. How We Use Your Information
We process your personal data on the following legal bases:
Contractual Necessity
To:
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Process and fulfil your orders
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Deliver products
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Provide customer support
Legal Obligations
To:
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Comply with tax and accounting regulations
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Maintain business records
Legitimate Interests
To:
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Improve our website and user experience
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Prevent fraud and misuse
Consent
To:
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Send marketing communications
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Use non-essential cookies
You may withdraw consent at any time.
4. Sharing Your Information
We only share your data where necessary to operate our business, including:
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Shopify (e-commerce platform)
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Payment processors
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Shipping and delivery providers
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Email marketing platforms
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Analytics providers
All service providers are required to process data in accordance with GDPR.
We do not sell your personal data.
5. International Data Transfers
Some service providers (such as Shopify or payment gateways) may process data outside the European Economic Area (EEA).
Where this occurs, appropriate safeguards (such as Standard Contractual Clauses) are in place.
6. Data Retention
We retain your personal data only for as long as necessary to:
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Fulfil your order
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Meet legal and accounting obligations
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Resolve disputes
Order records may be retained for up to 6 years in line with Irish tax requirements.
Marketing data is retained until you unsubscribe.
7. Your Rights Under GDPR
You have the right to:
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Access your personal data
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Correct inaccurate data
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Request deletion (“right to be forgotten”)
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Restrict processing
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Object to processing
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Data portability
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Withdraw consent at any time
To exercise your rights, contact:
hello@studioneutralskincare.com
You also have the right to lodge a complaint with:
Data Protection Commission (Ireland)
www.dataprotection.ie
8. Cookies
Our website uses cookies to:
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Enable core site functionality
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Improve performance
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Analyse website traffic
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Support marketing activities
You may manage cookie preferences through your browser settings.
A cookie banner will request your consent for non-essential cookies.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
However, no internet transmission is completely secure.
10. Children’s Privacy
This website is not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
Studio Neutral
Strictly fragrance-free. Strictly considered.